NIQULIT offers a comprehensive 2-year manufacturer’s warranty on all cleaning machines. This covers all mechanical and electrical components against manufacturing defects. We also provide an additional 1-year warranty extension when you register your product online within 30 days of purchase. Our warranty includes free parts replacement and repair service through our authorized service centers. Note that the warranty doesn’t cover damage from misuse, unauthorized modifications, or normal wear and tear.

Regular maintenance is crucial for optimal performance. After each use: Empty and rinse the collection tank thoroughly Clean all filters under running water Wipe down external surfaces with a damp cloth Remove and clean all detachable parts Let all components dry completely before reassembly Monthly deep cleaning is recommended: descale water passages, sanitize tanks, and check all seals Replace filters every 6 months or as needed Following these steps will ensure long-lasting performance and prevent odors or bacterial growth.

For residential use, we recommend the NIQULIT Home Pro X300 series. It’s specifically designed for household needs with: Optimal power-to-noise ratio Compact storage design Multiple attachment options for different surfaces Smart water management system User-friendly interface Automatic chemical mixing 45-minute runtime on a single charge This model balances professional-grade cleaning power with home-friendly features and price point.

While NIQULIT machines are compatible with most standard cleaning solutions, we strongly recommend using our certified NIQULIT cleaning products for optimal results and to maintain warranty coverage. Our solutions are: Specifically formulated for our machines pH-balanced to protect surfaces Eco-friendly and biodegradable Available in concentrated form for cost-effectiveness Tested for all surface types Using non-approved chemicals might damage internal components or reduce cleaning effectiveness.

We offer a 30-day money-back guarantee. Products must be: In original packaging Include all accessories and manuals Show no signs of extensive use Have proof of purchase Return shipping is free for defective items. A 15% restocking fee applies for non-defective returns. Refunds are processed within 5-7 business days after receiving the returned item.

Yes, we maintain a comprehensive inventory of spare parts for all current models and up to 7 years for discontinued models. Available parts include: Filters and filter assemblies Water tanks and seals Brushes and attachments Battery packs and chargers Control boards and switches Parts can be ordered through our website or authorized dealers. We also provide detailed repair guides and video tutorials for common replacements.

Our customer support is available: Phone support: Monday-Friday, 8AM-8PM EST Live chat: 24/7 through our website Email: Response within 24 hours Technical support: Available 7 days a week We also offer: Online troubleshooting guides Video tutorials Virtual assistance for setup Scheduled maintenance reminders Emergency technical support is available 24/7 for our commercial clients.